Using your MogoCard
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Why was I charged a Dishonoured Payment Fee on my MogoCard?
It looks like the amount you tried to load on to your MogoCard wasn’t available in your linked bank account wh...
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What will it cost to use my MogoCard?
Your MogoCard is pretty much free and costs you very little to use. Your first card is free No annual fee...
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Why do I have to wait up to 4 business days to access the funds I added to my MogoCard?
To ensure your money reaches your MogoCard securely, exchanging funds between banks can take up to 4 business ...
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Why was I asked to answer my bank security questions when I tried to access my linked bank account?
Most banks require you to set up security questions that you may need to answer to sign in to your bank accoun...
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Can I use my MogoCard on the plane?
Most airlines will allow you to use your MogoCard during your flight. Just a note if they do, you might not ge...
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Can I use my MogoCard at gas stations?
Although most gas stations accept prepaid cards at the pump, not all do. If you're at a gas station and deci...
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Can I use my MogoCard with Apple Pay?
Sorry, not yet, but we're working on it. We'll let you know as soon as you can. Mogo Visa* Platinum Prepaid C...
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Will the MogoCard’s Chip & PIN feature prevent fraudulent charges?
The Chip & PIN feature definitely provides additional security to your MogoCard. Any transaction you autho...
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How do the Chip & PIN on my MogoCard work?
The chip on your MogoCard provides an extra layer of security and requires you to set up a Personal Identifica...
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What do I do if I forget my PIN?
Sign in to your MogoAccount online or through the iOS app and head over to the Card dashboard. Follow the step...