My Interac e-Transfer to MogoCard was rejected because the name didn't match my MogoAccount. Now what?

Last Updated: Jun 26, 2019 02:10PM PDT

If the name on your MogoAccount does not match the name on the bank account you sent your money from via Interac e-Transfer, we aren't able to accept your transfer. For security reasons, we need both names to match. The name used must be your legal name.

Don't worry, you can still add money to your MogoCard!

If the name on your MogoAccount is your legal name and your financial institution has something different, you'll need to reach out to your financial institution and update the name on your bank account accordingly.

Note: If your bank account is a joint account, your name has to be on the account as well for us to accept the Interac e-Transfer.

On the other hand, if the bank account you tried sending us money from is, in fact, yours and the name associated with it is correct, just send us a copy of your valid non-expired government-issued photo ID by chatting with us online. Once you've sent that in and we've verified it, go ahead and complete another Interac e-Transfer to your MogoCard.

Acceptable ID:
  • Canadian Driver’s License
  • Provincially issued photo ID (for provinces where Mogo offers products)
  • BC Services Card
  • Canadian Passport
  • Canadian Forces ID Card
  • Certificate of Canadian Citizen
  • Permanent Resident Card
  • Certificate of Indian Status
  • Secured Certificate of Indian Status
  • Provincial Health Cards (with Photo)
Mogo Visa* Platinum Prepaid Card is issued by Peoples Trust Company pursuant to licence by Visa Int. and is subject to Terms and Conditions, visit mogo.ca for full details. Your MogoCard balance is not insured by the Canada Deposit Insurance Corporation (CDIC). *Trademark of Visa International Service Association and used under licence by Peoples Trust Company.  

Was this article helpful?

bede8a137f377f2fb5d881fe5b5974ac@mogo.desk-mail.com
https://cdn.desk.com/
false
desk
results found
en
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete?b_id=16486