How do I know if an email or phone call from Mogo is legit?

Last Updated: Apr 29, 2019 04:09PM PDT

These days there are a number of scams out there such as fake websites, email phishing, and telephone scams. Criminals try and lure you into giving out personal information or to get money from you illegally. These scammers intentionally impersonate trusted brands like Mogo to appear authentic, making it easier to trick unsuspecting consumers. They may even use logos and official-sounding email addresses or draw you to a website that appears legit.

To help you identify a potential scam, here’s some examples of what Mogo would NOT do:
  • Ask you to provide money to us up front or pay a “handling/processing/application” fee in order to get a loan
  • Send messages from a non-company email address (e.g. Gmail, Hotmail, etc.)
  • Place money into your bank account and subsequently ask you to send the money back to us
  • Ask you to pay us in virtual currency, such as Bitcoin, or with pre-paid gifts cards
  • We would never verbally request your banking information over the phone. Mogo partners with trusted verification systems via which you would log into your bank account to share information through a secure environment.
In order to protect yourself from fraud, additional tips include:
  • If in doubt about the legitimacy of a message or call, do not provide any personal information
  • Contact Mogo at help@mogo.ca or chat with us online to verify what is being asked of you
  • Never send money to an unknown source
  • Be wary of messages that contain typos, errors and poor grammar
  • Watch for signs that a website isn’t real:
Look at the website address or URL - a secure website address begins with “https”. The “s” means that the website is secure. You will also see a lock icon on a secure website, like in the image below: 



If you think you’ve encountered a scam or have concerns about the legitimacy of a product offering, please email us right away at help@mogo.ca or chat with us online. You can help further protect yourself against identity fraud by signing up for MogoProtect, a subscription service that notifies you whenever a company makes an inquiry into your Equifax credit bureau. Learn more.

If you feel that you have been the target of suspicious activity, please contact the RCMP’s Canadian Anti-Fraud Centre at 1-888-495-8501, or visit their website.

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