What should I do if my MogoCard is lost or stolen?

Last Updated: Feb 05, 2020 01:24PM PST

Freeze your lost card ASAP through your MogoAccount to prevent others from using it, then give us a call at 1.800.980.6646 so we can cancel your card. Our automated card cancellation service is available 24/7.

If you're looking to replace your card right away, you'll need to contact us during business hours so we can assess any transactions that might be in question. You can then order your replacement card from within your MogoAccount through the iOS app. Your balance will be available on your replacement card as soon as you get it and activate it. A replacement card fee will apply. The replacement fees vary depending on the design you choose for your MogoCard, from $9.95 to $100.00.

As long as your card has been reported as lost or stolen, your funds are protected by the Visa® Zero Liability Policy. Learn more

Mogo Visa* Platinum Prepaid Card is issued by Peoples Trust Company pursuant to licence by Visa Int. *Trademark of Visa International Service Association and used under licence by Peoples Trust Company.

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